Terms & Conditions
1. Purchasing Your Plan
Party Protection must be selected and paid for at the time of your initial booking. Insurance plans cannot be added retroactively once your booking confirmation has been issued. The cost of the insurance plan itself is non-refundable under all circumstances.
2. Standard Policy (Without Insurance)
If you opt out of purchasing a Party Protection Plan:
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No Rescheduling: You will not be permitted to change your party date or time.
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No Refunds: Cancellations will result in the total forfeiture of your deposit and any paid balances.
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No-Shows: Failure to arrive for your scheduled party results in a 100% loss of payment.
3. How to File a Claim (Make a Change)
To utilize your Party Protection benefits, you must contact the Astro Fun World Event Coordination Team before the deadline specified in your tier. Notice must be provided by phone during normal operating hours or via email. Time stamps on emails will be used to verify if you met your tier's notice requirement.
4. Weather & Illness
Astro Fun World operates rain or shine. Personal illness, unexpected emergencies, or inclement weather do not exempt a reservation from the standard policy. You must have a Party Protection Plan to reschedule due to illness or weather. If the facility is forced to close for any reason (e.g., power outage, severe local emergency), all affected parties will be granted a free reschedule regardless of their insurance status.
5. Food and Add-Ons
If you cancel or reschedule within your approved timeframe, any pre-ordered food, character appearances, or attraction upgrades will be refunded or credited according to the percentages outlined in your chosen protection tier.
6. To file a claim you must email info@astrofunworld.com within the time frame listed for your policy.